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Wildlife charity helplineEmail sorting sample
Sampleorganisation name removed

This morning's inbox, sorted before anyone opens it

Eighteen made-up enquiries, the kind the helpline gets every day. Each one lands in one of three piles with a short reason. The team still reads everything; the sorting just means the urgent ones are at the top and the routine ones arrive with a reply already drafted.

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Try one of your own

Type or paste an enquiry as someone might send it. It is sorted here, in your browser; nothing is sent anywhere.

The pile, the reason and (where there is one) the draft reply will appear here.

Sample by CELIKKANAT AI Technologies, built for a UK wildlife charity's helpline (name removed). All enquiries are invented; no real helpline emails were used. Links are placeholders for the charity's own advice pages. The sorting here uses plain rules so it can run offline; a version connected to the helpline inbox would use the same three piles with a language model reading each email, and every decision would still be checked by the team. Urgent enquiries never get an automatic reply.